Change Management

In business, it’s one thing to have a long list of initiatives. It’s quite another to know what to do with them. The proverbial dustbin of business history is littered with the carcasses of interesting programs based on initiatives that were never properly fleshed out, implemented, or realized. This is one reason why more than two-thirds of major change management efforts are doomed to fail. Yet managing change effectively is a source of competitive advantage but few organizations do it well.

For businesses that have the beginnings of change management initiatives and ideas but may be unsure how – or whether – to proceed, SCAS provides a concept crystallization service. This highly targeted engagement provides rapid analysis of how to realize the change in a way that makes sense financially and operationally. The result is a workable roadmap for how to proceed, with tangible next steps and a set of clear benchmarks for subsequent go/no-go decisions. SCAS’s approach helps clients overcome the odds by predicting, measuring, and managing the risk associated with a change from day one. The result: unparalleled support from strategy to implementation that delivers sustained results.

WHY SCAS

Organizations can’t change unless the people in them change their behaviors. SCAS prioritizes the behaviors that matter most to your organization’s change program and inspires their adoption throughout your company. We help you move past traditional change management approaches so you can structure, orchestrate and enable the change your organization needs to make, by focusing on the coaching and capability building that are essential to winning buy-in and making change stick. SCAS will work with you and help you navigate these tricky waters to deliver lasting results.

Some believe that much about change is irrational and hard to predict when in fact the opposite is true. Delivery risks are highly predictable, measurable, and manageable. Many change management programs stall because organizations fail to consider the risks of change delivery and implementation. A simple risk assessment at the outset can identify specific risks early, and providing a simple, practical set of actions that dramatically improve the odds of success.
Many organizations try to roll out a change program but fail to realize the anticipated benefits. To realize the benefits the key individuals in the organization have to “play ball”. This requires changing the way people behave. For any transformational change to succeed, people have to think and work differently. And to get these new behaviors to stick, they need to be reinforced and celebrated by a connected group of sponsors throughout the organization. The direct line boss has the greatest influence over individual behaviors. That is why it’s essential to lobby the organization from the bottom up. An unbroken chain from the frontline to the C-suite will ensure that people at every level will “play ball”. SCAS helps program managers and senior leaders continually monitor the health of the change program and identify pockets of resistance in real-time to take the appropriate action as and when needed.

SCAS APPROACH IS GROUNDED IN THE FOLLOWING GUIDING PRINCIPLES:

Putting People First: Organizations don’t change, people do. To get results, employees must take ownership. Therefore, we help you identify the vital behaviors that drive results and reinforce them with positive feedback and we help you invest in coaching to develop individual capabilities
Crystalize Vision: The vision will need to inspire deep commitment. We help you develop a clear vision while ensuring leaders are aligned and committed to it.
Proof of Concept by Creating Immediate Value: Transformation plans will need to be realistic and have quick wins. We help you ensure that the organization is able to implement change and establish a governance structure to ensure efficient decision-making and management mechanisms that measure progress and capture value
Sustainability of Change: We help you establish the organizational enablers and adapt the process and technology to support the change. It’s important to build in a feedback loop and response mechanisms to ensure enduring results.

Capture

ACTIONABLE ROADMAP

Establishment of a time-phased roadmap that links priority behavior changes to the sources of business value

BREAK BARRIERS

Identification and elimination of the most common resistances to changing behaviors, including mindsets and lack of reinforcements

Capture

BUILD SUPPORT

Recruitment of influencers extending from the top to the bottom of the organization reinforces the desired behaviors in order to sustain the change.

VALUE-BASED APPROACH

Realization and measurement of full potential values of your change program.

RISK MONITORING

Establishment of a dynamic and automated risk register to minimize risk at every point.

BUILD INTERNAL CAPABILITIES

Training and equiping assigned staff with all the needed capabilities and requirements to deliver lasting change.